FAQ
696 is a place for carefully curated ceramics, vessels, and objects by selected Japanese craft-men and designers. We offer handcrafted, fine quality and material-first objects, and we’re proud in our effort to lead the way in offering small-scale sustainably produced goods that celebrate tradition.
It is calculated at the checkout following a flat-rate tier system based on the price of your order.
Most of the items are made to order at the moment as it might take longer than usual. All special order items will ship as we receive them, therefore items ordered together may not be shipped together. In the event of an item being out of stock or on order, a 696 team member will reach out directly with the information.
Online orders being shipped are processed within 48 hours for all in-stock items. A confirmation e-mail with tracking is sent once your package has been shipped.
We are currently not offering international shipping. We currently ship within the United States. Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email info@696nyc.com.
All used items are non-returnable. Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee of 15% of the order cost.
In the event of an item being out of stock or on order, one of our members will reach out directly to refund the item or place a special order.
Returns and exchanges are accepted within 7 days of delivery receipt. Return and exchange shipping is the responsibility of the customer. All items must be sent back in original condition and packaging.

Please contact info@696nyc.com.

We want to make absolutely sure that your items arrive safely to their destination. Our shipping charges are based on a flat-rate tier system based on the price of your order. However, if you are interested in a shipping quote for a specific purchase, email info@696nyc.com for assistance.
696 is a place where we celebrate small-batch items. We support small to mid-scale craftsmen and studios that have an aligned philosophy of sustainability. We also try to eliminate usage of plastic as much as possible by using paper.
We are a small company, but always looking for people to collaborate with. If you are interested, please contact info@696nyc.com.

Still have an unanswered question?

We got you, you can email us at:

info@696nyc.com